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Critical system issues

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Very urgent or critical system issues like a system being unavailable should be sent to Emails sent to this address are forwarded via SMS to the technical team that is on standby, and response can be expected after hours.

Please supply the information below when logging a query. Alternatively, please attach a screenshot of the problem. This information is helpful to getting the issue resolved quickly and efficiently:

  • What system / product is being used?
  • What is the error message?
  • If the issue is user specific, what is the username/email address?
  • What browser / operating system is being used?

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